Monday, 24 March 2008

Frustrated Silver Surfer

As I write, Mum is having her last computer lesson of the weekend. (Himself has a lot more patience than me so he’s being Teacher.)

It’s been a very busy few days and she brought her laptop with her, but because of the cockups with Tiscali, she wasn’t able to access her emails here so has to go back home and try there.

She is really upset about the whole Tiscali thing (and we are furious) and has decided to cancel them and go with BT. Trouble is, it’s impossible to get hold of Tiscali and she’s supposedly bound into a contract for a year. As they haven’t delivered any service and sent her the wrong modem and router, she has no faith in them.

So for those of you who have sent her emails and waiting for a reply, she’s not being rude. She will write back as soon as she can.

It’s such a shame because we wanted her to get started hassle free and found her someone who can install broadband etc. He’s great but she has no confidence in Tiscali and is understandably worried about the whole thing. Not a good start.

However, despite dire weather forecasts, it hasn’t been too bad. We’ve been out and about, met up with some dear friends, had some great walks and read forest fulls of newspapers when we got home. My dear mate who’s had her hip recoated is in fine fettle and should be coming home tomorrow, so all is well.

Actually, we could do with another bank holiday to get over this one. My bed has never seemed more attractive. Trouble is, it’s only eleven am…

12 comments:

Maggie May said...

Oh, That is rotten luck & its right out of her hands, isn't it? Will remember to never have anything to do with Tiscali in the future.
I'm sure when this is sorted (and I'm not sure how) your Mum will find a whole new world has opened up!

The Rotten Correspondent said...

That's really frustrating. I don't blame all of you for being aggravated. For all the money they get paid out they should at least make it right.

Akelamalu said...

Grrrr it's so maddening isn't it? Hope your Mum manages to get it sorted soon.

Flowerpot said...

good to meet you maggie may - Im sure mum will take to it - it's just a question of getting rid of Tiscali and getting someone else. Grrr!

Flowerpot said...

rc - I quite agree, and hope things are fractionally better for you - or get so soon. havent been blogging over easter so will go over and take a look...

ak - INFURIATING!!!!

MarmiteToasty said...

Its a pain in the arse getting everything set up, I hope onces its all sussed and sorted she will enjoy her new toy fully.....

x

Lane said...

Tiscali sound like the pits. Why is it one can never get through to a real person on the flaming phone.
I hope it's sorted out for her soon fp.

Sweet Irene said...

But you know, come 2:30 pm you can always take a nice little nap and feel ever so much better when you wake up again.

Miss Understood said...

Tiscali disconnected me this week for cancelling my direct debit. My payment wasn't even due! I cancelled it because I'm not sure when I'm getting paid (cos it's a new job) and I didn't want to get a bank charge if I didn't have the funds. I called Tiscali and basically had to reinstate my direct debit before they would connect me. It seems I can't even choose my paymen option with them. I hate them.

KAREN said...

Aarrggh - don't mention Tiscali!!!
Hope you're sorted now :o)

Flowerpot said...

marmite - thanks for that - I hope so too!

Lane - Tiscali are the pits by the sound of it!

Sweet Irene - nice idea but i was visiting friend in hospital at 2.30 so no go!

Flowerpot said...

MissU - they sound utterly dire. Can you switch?

karen - well it's not me karen and I rather fear there's a long way ot go before mum gets sorted. ?Sigh!